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How ide77 Handles Your Personal Data

Our privacy policy sets out exactly what data ide77 collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and interact with our…

Data collected at registrationPayment data: DANA, OVO, GoPay, QRISCookie and device trackingYour right to request deletionDirect contact channel available

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What This Policy Covers and Why

ide77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ide77 collects personal data — name, email address, contact number, and payment identifiers — at the point of account creation and during each transaction. When you deposit through DANA, OVO, GoPay, or QRIS, our payment processor records a transaction reference that we store for fraud prevention

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and payout reconciliation. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for a legally required period after closure. Access to this data is restricted to authorised ide77 staff and regulated third-party processors.
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Your continued use of the platform constitutes acceptance of these terms, and all access is subject to where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a copy of your personal information, or need to report a suspected data issue, our privacy support team is available seven days a week. You can reach us through live chat inside the lobby from 08:00 to 23:00 WIB, or submit a formal written request by email at any time. Players in Yogyakarta and across Indonesia typically receive an initial response within 24 hours of submission.

Team online

Live Chat

Available inside your account dashboard from 08:00 to 23:00 WIB, seven days a week. Use this channel for quick privacy questions, account data queries, or to request a data summary.

Email Request

Send a formal data access or deletion request to our privacy team by email. We aim to acknowledge every request within 24 hours and resolve it within 14 calendar days.

In-Account Settings

Navigate to Account › Privacy Settings on desktop or mobile to review stored data, update marketing preferences, or submit a withdrawal-of-consent form directly without contacting support.

DATA HANDLING STANDARDS

Six Ways We Protect Your Information

Security at ide77 is built around verifiable practices rather than general statements. From the moment you create an account to the point you request a data deletion, each step is handled with…

Encryption at Rest and in Transit

All personal data — including DANA and OVO account references — is encrypted using AES-256 at rest and TLS 1.3 in transit. No plain-text records of payment identifiers are kept on our servers.

Cookie Policy and Opt-Out

We use first-party session cookies to keep you logged in and analytical cookies to improve page load times. You can review and withdraw cookie consent at any time from the Cookie Preferences panel inside your account.

Account Security Controls

Two-step verification is available for all accounts. We recommend enabling it via Account › Security. Login attempts are monitored, and unusual activity triggers an automatic email alert to your registered address.

Data Retention Schedule

Active account data is retained for the life of your account. After closure, transaction records are kept for the minimum period required under applicable regulation, then permanently deleted from our systems.

Third-Party Processor Agreements

GoPay and QRIS payment processors we work with are bound by data-processing agreements that prohibit secondary use of your transaction data. We audit these agreements on a regular schedule.

Your Right to Access and Delete

You may request a full export of your stored personal data or ask for permanent deletion at any time. Requests submitted before 15:00 WIB on a business day are processed the same day where local law permits.

Common Questions About Your Privacy at ide77

The questions below reflect what our account holders most frequently ask our privacy team. If your question is not covered here, reach us via live chat or the email channel listed in the contact section above. All answers apply to accounts registered in Indonesia, and eligibility for certain rights depends on local law.

We collect your name, email address, phone number, and date of birth at registration. If you deposit via DANA, OVO, GoPay or QRIS, we also store the transaction reference number for reconciliation and fraud prevention purposes.

Payment references are shared only with the specific payment processor handling your transaction — DANA, OVO, GoPay or QRIS as applicable. These processors are contractually prohibited from using your data for any purpose other than completing your transaction.

Go to Account › Privacy Settings on desktop or mobile and select 'Request My Data'. Alternatively, email our privacy team directly. We aim to deliver a full data export within 14 calendar days of receiving your verified request.

Yes. Submit a deletion request via Account › Privacy Settings or by email. We will delete all personal data not required for legal retention within 30 days. Transaction records may be retained for the period required under applicable regulation.

We use session cookies for login continuity and analytical cookies for performance monitoring. You can review each cookie category and withdraw consent at any time from the Cookie Preferences panel — no account closure is required to adjust cookie settings.

After account closure, personal profile data is deleted within 90 days. Financial transaction records, including GoPay and QRIS deposit logs, are retained for the minimum period required under applicable regulation, then permanently purged.

Contact our privacy team via live chat (08:00–23:00 WIB) or by email for a formal written response. We acknowledge all complaints within 24 hours and provide a resolution response within 14 calendar days, where local law permits.

How ide77 Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Request

In-Account Settings

Six Ways We Protect Your Information

Encryption at Rest and in Transit

Cookie Policy and Opt-Out

Account Security Controls

Data Retention Schedule

Third-Party Processor Agreements

Your Right to Access and Delete

Common Questions About Your Privacy at ide77

01 What personal data does ide77 collect when I open an account?

02 Is my DANA or OVO payment information shared with anyone?

03 How do I request a copy of all data ide77 holds about me?

04 Can I ask ide77 to delete my personal data?

05 What cookies does ide77 use and can I turn them off?

06 How long does ide77 keep my data after I close my account?

07 Who do I contact if I think my privacy rights have been violated?

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