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How We Handle Your Data and Account Rights

When you open an account with us, your information is protected by strict data policies and secure verification.

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ide77 How We Handle Your Data and Account Rights
REACH US ANYTIME

Contact Points for Legal and Privacy Questions

Team online

Live Chat

Open the chat widget in your account dashboard or lobby. Our team responds to legal and privacy inquiries within one hour during business hours (09:00–22:00 Jakarta time, seven days a week).

Email Support

Send a formal request to our legal team at [email protected] with your account number and specific question. We confirm receipt within 24 hours and provide a detailed response within five business days.

Account Settings

Navigate to Settings > Privacy & Legal in your dashboard to download your data, review your consent history, or submit a deletion request. The form routes directly to our data protection officer.

HOW WE EARN YOUR TRUST

Security, Data Handling and Your Control

Account Security Layers

Your password is hashed at storage; logins use two-factor authentication if you enable it. Withdrawals are verified by matching your registered payment method. Suspicious activity triggers a manual review before funds leave our system.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to track where players experience friction. You control cookie preferences in your browser; blocking them may limit some features but you can still deposit and play.

Data Retention Policy

Account data (name, email, payment history) stays active while your account is open. After you request closure, we archive it for 90 days for dispute resolution, then permanently delete it unless local law requires longer retention.

Third-Party Access

We share payment data only with our processor (for DANA, OVO, GoPay, QRIS transactions), never with marketers or data brokers. You can request a list of all third parties we've disclosed to by emailing [email protected].

Your Data Rights

You can request, correct, download or delete your personal data anytime through Settings > Privacy & Legal. Requests are processed free of charge within five business days unless exceptional circumstances apply.

Report a Violation

If you believe your data has been misused or your privacy rights breached, contact our data protection officer at [email protected] or file a report through your account. We investigate within 72 hours.

Common Legal and Privacy Questions

We collect your name, email, phone number, date of birth, and payment method details. Deposits via DANA, OVO, GoPay or QRIS also provide us your transaction history for verification. We do not collect location data unless you permit it in your browser settings.

Payment records are retained for the duration your account is active plus 90 days after closure for dispute handling. If local law requires longer retention, we comply with that period. You can request earlier deletion by contacting support.

Yes. Go to Settings > Privacy & Legal and submit a deletion request. Your account closes immediately; personal data is archived for 90 days for legal compliance, then permanently removed. Transaction records needed for tax or regulatory purposes may be retained longer where law permits.

No. We share data only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with fraud-prevention partners to protect your account. We never sell or market-share your personal information. You can request a full list of recipients by emailing [email protected].

Change your password immediately and open live chat or email [email protected] with details of the suspicious activity. Our security team will review login logs within one hour, freeze the account if needed, and guide you through recovery steps.

The complete privacy policy is accessible from the footer link on every page; terms are also linked there. You can download both as PDF from your account dashboard under Settings > Legal Documents. Both are updated annually; we notify you of material changes by email.

Yes. Your session is encrypted whether you're on desktop or mobile app. However, avoid public Wi-Fi when making withdrawals; use mobile data or a trusted network. Your password and two-factor code protect your account even if a device is lost.